{"id":37,"date":"2016-01-16T04:31:29","date_gmt":"2016-01-16T03:31:29","guid":{"rendered":"http:\/\/infinity.com.hr\/?page_id=37"},"modified":"2026-01-29T10:00:16","modified_gmt":"2026-01-29T09:00:16","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/www.appcrobms.com\/hr\/podsustavi\/service-desk\/","title":{"rendered":"Service Desk"},"content":{"rendered":"\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Service Desk <\/h2>\n\t\t\t\t\t<p>Osnovna namjena podsustava Service Desk je pru\u017eanje podr\u0161ke svojim klijentima za isporu\u010dene proizvode i usluge. Svaki klijent bilo da je on pravna ili fizi\u010dka osoba ima popis proizvoda i usluga koji su mu prodani i za svaki od njih SLA razinu za odre\u0111eno razdoblje.<\/p>\n<p>Modul sadr\u017ei jedan tim operatera i mo\u017ee sadr\u017eavati vi\u0161e timova specijalista za rje\u0161avanje slu\u010dajeva, no svakom proizvodu mo\u017ee biti dodijeljen samo jedan tim specijalista. Unutar modula su stavke zahtjevi i baze znanja a sastoji se od korisni\u010dkog i dijela za administratore sustava.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/service-desk.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/service-desk.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Pregled zahtjeva<\/h2>\n\t\t\t\t\t<p>Pregled zahtjeva pru\u017ea va\u0161oj organizaciji pregledan i organiziran uvid u korisni\u010dke zahtjeve, inicijative i reklamacije, odnosno prijave klijenata o eventualnim incidentima, problemima ili izmjenama zahtjeva vezanog uz prodani proizvod ili uslugu. Omogu\u0107ena je evidencija specifi\u010dnih zahtjeva, incidenata, problema i promjena (CR). Profil zahtjeva donosi detaljan uvid u podatke o pojedinom zahtjevu. Informacije o provedbi analize i rje\u0161enja problema, evidenciju dobavlja\u010da roba i usluga, upravljanje bazom znanja, povezanim zahtjevima, zadacima, doga\u0111ajima i proizvodima. Dostupno je slanje e-mail obavijesti o statusu rje\u0161avanja zahtjeva, mogu\u0107nost promjene statusa zahtjeva.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-issues.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-issues.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Baza znanja<\/h2>\n\t\t\t\t\t<p>Baza znanja postoji s ciljem prikupljanja znanja o predmetu rje\u0161avanja. Slu\u017ei kao temelj i svojevrsna pomo\u0107 kod obrade budu\u0107ih zahtjeva korisnika, kao pomo\u0107 djelatnicima Kontakt centra, pomo\u0107 kod nekog budu\u0107eg razvoja i sl.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-knowledge.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-knowledge.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Upravljanje Service desk podr\u0161kom<\/h2>\n\t\t\t\t\t<p>Upravljanje Service desk podr\u0161kom slu\u017ei za administriranje postavki Service deska, tima operatera i specijalisti\u010dkog tima s njihovim dozvolama.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-virtualsd.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-virtualsd.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>SLA razine<\/h2>\n\t\t\t\t\t<p>SLA razina odre\u0111uje razinu, prioritet i vrijeme podr\u0161ke odre\u0111enom klijentu za odre\u0111eni proizvod ili uslugu.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-sla.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/sd-sla.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2><\/h2>\n\t\t\t\t\t<p>Letak sa vi\u0161e informacija o ovom podsustavu i njegovim modulima:<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"button alt icon\" href=\"http:\/\/www.appcrobms.com\/aphujoaj\/HR-service-desk-letak-v3-web.pdf\"><span>Preuzmi<\/span><\/a>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/hr\/podsustavi\/letci\/HR service desk letak v3-01.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/hr\/podsustavi\/letci\/HR service desk letak v3-01.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Helpdesk<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":8,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"page-templates\/subpages.php","meta":{"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t<meta name=\"description\" content=\"Helpdesk\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.appcrobms.com\/hr\/podsustavi\/service-desk\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"hr_HR\" \/>\n\t\t<meta property=\"og:site_name\" content=\"APPCRO BMS - Cloud Platform\" 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