{"id":10912,"date":"2025-01-20T15:35:45","date_gmt":"2025-01-20T14:35:45","guid":{"rendered":"https:\/\/www.appcrobms.com\/?page_id=10912"},"modified":"2025-04-15T15:01:37","modified_gmt":"2025-04-15T14:01:37","slug":"kontakt-centar","status":"publish","type":"page","link":"https:\/\/www.appcrobms.com\/hr\/podsustavi\/kontakt-centar\/","title":{"rendered":"Kontakt centar"},"content":{"rendered":"\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Kontakt centar<\/h2>\n\t\t\t\t\t<p>Kontakt centar je podsustav koji slu\u017ei za kontroliranje telefonske komunikacije agenata i zaposlenika. Ovaj podsustav sadr\u017ei digitalnu telefonsku centralu s pripadaju\u0107im call centrom (VoIP) zajedno sa video konferencijama. Neki od modula u podsustavu kontakt centra su: Dashboard, upravljanje pozivima preko softphonea na ra\u010dunalu i mobitelu, Video sastanci, call centar, Website chat i drugi..<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt-centar.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt-centar.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Pregled poziva<\/h2>\n\t\t\t\t\t<p>Pregled poziva vam omogu\u0107ava uvid u sve pozive u va\u0161oj organizaciji. U ovom pregledu dobivate uvid u to\u010dan po\u010detak i kraj poziva, predmet poziva i vrstu pozivatelja, datum i opis poziva. Na jednom mjestu imate sve va\u017ene informacije, a uz prethodno navedeno, viljiv je i rezultat poziva, u kojem je statusu poziva, ime pozivatelja, smjer pozivatelja i jo\u0161 mnogo toga. Ukratko, sve informacije o pozivima su dostupne na jednom mjestu a vi vi\u0161e nemate potrebe pretra\u017eivati po bazama. Uz to, sve pozive je mogu\u0107e sortirati i filtrirati prema karakteristikama, \u0161to uvelike olak\u0161ava pregled i pretra\u017eivanje..<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/graf.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/graf.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Pregled ekstenzija<\/h2>\n\t\t\t\t\t<p>Saznajte sve podatke o ekstenzijama na jednom mjestu - na pregledu ekstenzija su vidljive sve relevantne informacije poput broja ekstenzije, naziva, opisa, kome je ekstenzija dodijeljena te unutar koje organizacijske jedinice, ali i informacije o pripadaju\u010doj PBX centrali.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/pozivi.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/pozivi.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Povezivanje sa VoIP telefonskim sustavima<\/h2>\n\t\t\t\t\t<p>Na\u0161 kontakt centar je napredni sustav koji omogu\u0107uje u\u010dinkovitu i brzu komunikaciju s korisnicima putem vi\u0161e kanala. Sa svojim visokim stupnjem fleksibilnosti, integrira se s vode\u0107im VoIP digitalnim telefonskim sustavima kao \u0161to su 3CX, Asterisk, Avaya, Cisco, Mitel i mnoge druge. Povezivanje sa tim digitalnim telefonskim sustavima omogu\u0107ava brz pristup podacima. Na\u0161 sustav je dizajniran kako bi se prilagodio potrebama va\u0161e organizacije, bez obzira na veli\u010dinu ili specifi\u010dne zahtjeve, pru\u017eaju\u0107i efikasno rje\u0161enje za sve vrste korisni\u010dkih usluga. Osim navedenog, jedna od zna\u010dajki na\u0161eg sutava je i vi\u0161ekanalna komunikacija. Osim VoIP poziva, na\u0161 sustav podr\u017eava i integraciju drugih komunikacijskih kanala kao \u0161to su dru\u0161tvene mre\u017ee, chat, e-mail i sli\u010dno, \u0161to \u010dini va\u0161u korisni\u010dku slu\u017ebu dostupnom na svim platformama. <\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/3cx.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/3cx.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2>Ostalo<\/h2>\n\t\t\t\t\t<p>Uz navedeno, u kontakt centru su dostupni i pogled agenta, koji pru\u017ea uvid u pozive i aktivnosti agenta te efikasnost, te izvje\u0161taji kroz koje se brzo i lako mogu popratiti sve aktivnosti unutar organizacije vezane uz pozive.<\/p>\n\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-left cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span><span class=\"bg-cloud cloud-center-center cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt-centar.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt-centar.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n\n\t<div class=\"solutions-row alt\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"g7 solutions-content\">\n\t\t\t\t\t<h2><\/h2>\n\t\t\t\t\t<p>Letak sa vi\u0161e informacija o ovom podsustavu i njegovim modulima:<\/p>\n\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"button alt icon\" href=\"http:\/\/www.appcrobms.com\/aphujoaj\/kontakt-centar-v2-web.pdf\"><span>Preuzmi<\/span><\/a>\n\t\t\t\t\t\n\t\t\t\t\t<span class=\"bg-cloud cloud-top-right cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(100%)\" data-bottom-top=\"transform: translateX(-40%)\"><\/span><span class=\"bg-cloud cloud-bottom-center cloud medium-cloud could3 parallax-element\" data-top-bottom=\"transform: translateX(-150%)\" data-bottom-top=\"transform: translateX(0%)\"><\/span>\t\t\t\t\t\n\t\t\t\t<\/div> \n\t\t\t\t<div class=\"g5 solutions-image\">\n\t\t\t\t\t<a class=\"wow bounceInUp\" href=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt centar v2 mid-01.png\" rel=\"attachment\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.appcrobms.com\/assets\/global\/pages\/presentation\/img\/kontakt centar v2 mid-01.png\">\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\t\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":31,"featured_media":0,"parent":8,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/subpages.php","meta":{"footnotes":""},"class_list":["post-10912","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/pages\/10912","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/comments?post=10912"}],"version-history":[{"count":12,"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/pages\/10912\/revisions"}],"predecessor-version":[{"id":11638,"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/pages\/10912\/revisions\/11638"}],"up":[{"embeddable":true,"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/pages\/8"}],"wp:attachment":[{"href":"https:\/\/www.appcrobms.com\/hr\/wp-json\/wp\/v2\/media?parent=10912"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}